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Frequently asked questions

How do I place an order?

Choose a product, select the available options and quantity, then add it to your cart. Review your order and delivery details before confirming payment.

Which currency will I pay in?

Prices and checkout are currently in US dollars (USD). Changing the website language does not change the checkout currency. Your bank may apply currency conversion fees.

Which payment methods can I use?

Card payments are processed through Paymob. Check the payment methods offered at checkout before placing your order.

Where can my order be delivered?

Availability and delivery options depend on the product and destination. Check the delivery options for your address at checkout before ordering.

How do I choose a size?

Check the options and measurements provided on the product page. If you need a measurement that is not listed, contact us before ordering.

How do I get tracking information?

If tracking is available for your shipment, check your shipping confirmation. You can also contact us with your order number for help.

How can I ask about a return or exchange?

Contact us with your order number and the reason for your request. Do not send an item back before receiving return instructions.